Bluejay Privacy Policy

1. Who Can Use Bluejay

• Bluejay is intended for users in the United States only.
• We do not allow anyone under 13 years old to create an account.
• Sitters may be under 18. If a sitter is a minor, they must have a parent or guardian linked to their account who has visibility into bookings.
• All information about children (such as names or ages) is provided by parents or guardians.

2. Information We Collect

A. Information Parents Provide

When parents create an account, we collect:

• First and last name
• Email address
• Phone number (required before your first booking)
• Home address
• Profile photo (optional)

Parents may also provide information about their children, including:

• Child's name
• Age
• Grade
• School

Parent home addresses are only shared with sitters after a booking is confirmed.

Parent phone numbers are shared with the sitter on a confirmed booking, and with no one else.

B. Information Sitters Provide

When sitters create an account, we collect:

• First and last name
• Email address
• Phone number (required before a sitter profile can go live)
• Date of birth
• Grade and school
• Home address

Sitter home addresses are never shared with parents. We use sitter address information (including latitude/longitude) to calculate proximity to jobs and display general location, not exact address.

Sitter phone numbers are used for account and booking notifications and are not shown to families. Families contact sitters through Bluejay messages.

C. Booking & Messaging Information

We store:

• Messages between users
• Booking details and history
• Ratings and reviews
• Associated addresses for confirmed bookings

We soft-delete bookings when appropriate, meaning they are removed from view but retained in our system.

D. Payment Information

• Payments are processed through Stripe, Apple, or Google Play, depending on where you subscribe. We do not store or have access to full credit card numbers.
• The payment provider may collect and process payment details according to its own privacy policy.
• We may store transaction records (such as booking amount and date) for accounting purposes.

E. Automatically Collected Information

We use secure hosting and limited technical monitoring tools. This includes:

• Basic device and browser information
• Log data
• Error reports (via Sentry)

This helps us maintain reliability and improve performance.

F. Optional Advertising Measurement

On our public sitter recruiting pages, we use the Meta Pixel and Meta Conversions API by default to understand whether ads lead to sitter applications and to improve future ad delivery. You can turn this optional measurement off at any time using the privacy choices on the sitter page or below. Meta may receive:

• Page URL, browser and device information, IP address, and Meta browser identifiers
• After a successful sitter application, hashed email address, phone number, name, city, state, and postal code

Hashing converts contact information into a one-way code before it is sent. We do not send Meta your date of birth, exact street address, coordinates, babysitting experience answer, referral answer, messages, or booking details. We honor Global Privacy Control. When advertising measurement is turned off or your browser sends that signal, we do not load these advertising tools or send a server conversion.

3. How We Use Information

We use collected information to:

• Create and manage accounts
• Match parents and sitters
• Facilitate bookings
• Process payments
• Send transactional emails and SMS notifications
• Improve platform safety and performance
• Measure and improve sitter recruiting ads unless you turn measurement off
• Respond to support or privacy requests

We do not sell personal information.

4. When Information Is Shared

We share information only as necessary to operate the platform:

Between Users

• Parent full address is shared with sitters only after booking confirmation.
• Sitter exact home address is never shared.
• General location may be visible for matching purposes.
• On a confirmed booking, the sitter can see the family's phone number so they can reach the family about the sit. The family contacts the sitter through Bluejay messages; the sitter's phone number is not shown to the family or anyone else in the community.

With Service Providers

We use trusted third-party providers to operate Bluejay, including:

• Stripe (payments)
• Apple and Google Play (in-app subscriptions)
• Vercel (hosting)
• Resend (email delivery)
• Twilio (SMS notifications)
• Sentry (error monitoring)
• Meta (optional advertising measurement and campaign optimization)

These providers only receive the information necessary to perform their services.

We do not sell or rent personal data to third parties.

When advertising measurement is enabled, sharing the limited information described above with Meta may be considered sharing for cross-context behavioral advertising under California law. You can turn measurement off at any time using the advertising choices above or Global Privacy Control.

SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Data Retention

• We retain account information while your account is active.
• We delete accounts upon request.
• We currently soft-delete booking records but may retain certain records for legal, accounting, or safety reasons.
• We do not currently hard-delete all historical system records immediately upon account deletion.
• We retain a record of your acceptance of these terms (which document, which version, and when) after account deletion, because it is the evidence of an agreement that may outlast the account.

6. Data Security

We use reasonable technical safeguards to protect your information, including:

• HTTPS encryption in transit
• Encryption at rest
• Restricted internal access

No system can be guaranteed 100% secure, but we work to protect your information appropriately for a platform of our size and scope.

7. Your Choices & Rights

You may:

• Update account information in your settings
• Control SMS and email notification preferences
• Turn optional advertising measurement on or off
• Request deletion of your account
• Request access to or correction of your personal information

California residents may request information about what personal data we collect and request deletion, subject to legal exceptions.

To make a privacy request, email:

hello@bluejaycommunity.com

We will respond within a reasonable timeframe.

8. Children's Privacy

• Bluejay does not allow children under 13 to create accounts.
• All information about children using the platform (such as names or ages) is submitted by parents or guardians.
• If we learn that we have collected information directly from a child under 13 without parental consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above.

Continued use of Bluejay after updates means you accept the revised policy.

10. Contact

If you have questions about this Privacy Policy or your data:

hello@bluejaycommunity.com