Bluejay Terms of Service

1. About Bluejay

Bluejay is a community marketplace that connects parents with independent sitters.

Bluejay is not an employer of sitters and does not provide childcare services. Bluejay does not supervise, direct, or control the services provided by sitters.

All childcare services are arranged directly between parents and sitters.

2. Eligibility

To use Bluejay:

• Parents must be at least 18 years old.
• Sitters must be at least 13 years old.
• No one under 13 may create an account.

If a sitter is under 18, their parent or legal guardian must create a linked account and agrees to these Terms on the minor's behalf. The guardian is responsible for the minor's activity on the Platform.

By using Bluejay, you represent that you meet these eligibility requirements.

3. Nature of the Platform

Bluejay is a technology platform that facilitates introductions between parents and sitters.

What we do

Bluejay reviews each sitter's application and conducts an introductory conversation with each sitter before admitting them to the Platform.

What that is not

This review is an informal, subjective assessment. It is not:

• A background check or criminal history check
• Identity verification
• A reference check
• Verification of any qualification, certification, training, or credential
• Verification of any statement a sitter has made, including their age, school, or experience

Bluejay does not supervise, direct, or control any sitter, and does not supervise in-person interactions.

Admission to the Platform is not an endorsement, recommendation, certification, or guarantee of any sitter's suitability, trustworthiness, or safety.

Parents are solely responsible for evaluating and selecting sitters, including conducting their own interviews, reference checks, and any background checks they consider appropriate. Sitters are solely responsible for evaluating families before accepting bookings.

Any decision to engage in services is made at your own discretion and risk.

4. Payments and Subscription Fees

Annual Parent Subscription

• Parents are charged a flat annual platform fee for access to Bluejay.
• The subscription provides access for one year from the date of purchase.
• Parents may cancel at any time.
• Cancellation stops renewal but does not terminate access until the end of the paid subscription period.

Refund requests may be submitted to:

hello@bluejaycommunity.com

Refunds are handled at Bluejay's discretion.

Payments Between Parents and Sitters

• Bluejay does not employ sitters and does not directly pay sitters.
• Payment for childcare services is arranged between parents and sitters. Stripe may process certain transactions in connection with subscription fees.
• Bluejay is not responsible for disputes regarding compensation for childcare services.

5. Bluejay Community SMS Notifications

By providing your mobile phone number during account registration or by enabling SMS notifications in your account settings, you consent to receive transactional text messages from Bluejay Community ("Program") related to your account and use of the Platform. These messages may include:

• Booking requests
• Booking confirmations or updates
• New messages from other users
• Account notifications
• Other service-related notifications

Bluejay does not send promotional or marketing text messages through this SMS program.

Message frequency varies depending on your activity on the Platform.

Message and data rates may apply.

You may reply STOP at any time to opt out of SMS messages. You may reply HELP for assistance.

For additional support, contact:

hello@bluejaycommunity.com

6. Cancellations and No-Shows

If a parent or sitter cancels a booking, the other party will be notified.

No automatic monetary penalties apply through the Platform.

Repeated cancellations or no-shows may result in:

• Poor ratings
• Account flagging
• Suspension or removal from the Platform

Bluejay reserves the right to review and act on patterns of misuse.

7. Ratings and Reviews

• Users may leave ratings or reviews based on their experiences.
• Reviews must be honest and not defamatory, abusive, or misleading.
• Bluejay may remove reviews that violate these Terms.

8. Safety and User Conduct

Bluejay operates as an invite-only community for parents. While we take steps to encourage a safe environment, we do not guarantee safety outcomes.

You agree not to:

• Harass or threaten other users
• Provide false information
• Impersonate another person
• Use the Platform for illegal purposes
• Attempt to bypass safety features
• Scrape or copy platform data
• Interfere with platform functionality

You agree that in-person interactions occur at your own risk.

If you experience safety concerns, you should contact local authorities where appropriate.

Bluejay reserves the right, but assumes no obligation, to notify members of safety concerns involving other members, and to report information to law enforcement, child protective services, or other authorities where we believe in good faith that doing so is appropriate.

9. Account Suspension and Termination

Bluejay may suspend or terminate any account at its discretion, including for:

• Safety concerns
• Repeated cancellations or no-shows
• Violations of these Terms
• Harmful or inappropriate conduct

Accounts flagged as unsafe may be reviewed immediately and suspended pending investigation.

Bluejay is not required to provide advance notice of suspension.

10. Minor Sitters

If a sitter is under 18:

• A parent or guardian must maintain a linked account.
• The guardian accepts these Terms on behalf of the minor.
• The guardian is responsible for monitoring the minor's activity.
• The guardian assumes responsibility for the minor's participation and conduct.

Guardian visibility of messages

The approved parent or guardian of a sitter under 18 can read the messages exchanged between that sitter and other members. This applies to both sides of the conversation: if you message a sitter who is under 18, their parent or guardian can read what you write. Bluejay shows a notice in any conversation where this applies.

Guardian access is read-only, and it ends automatically when the sitter turns 18.

11. Intellectual Property

The Bluejay Platform, including its design, branding, logos, and content, is owned by Bluejay Community LLC.

Users retain ownership of content they post (such as profile photos, messages, and reviews), but grant Bluejay a non-exclusive, royalty-free license to display, store, and use that content for operating and improving the Platform.

You may not copy, modify, or distribute Bluejay's proprietary materials without permission.

12. Disclaimer of Warranties

The Platform is provided "as is" and "as available."

The Bluejay Parties make no warranties, express or implied, including:

• Fitness for a particular purpose
• Safety or reliability of users
• Availability or uninterrupted access

Bluejay does not guarantee that any user is trustworthy, qualified, or appropriate.

13. Limitation of Liability

To the maximum extent permitted by law:

The Bluejay Parties shall not be liable for:

• Any injuries or damages arising from in-person interactions
• Conduct of parents or sitters
• Loss of data
• Indirect, incidental, consequential, special, or punitive damages

The total aggregate liability of the Bluejay Parties for any and all claims shall not exceed the greater of (a) the amount of subscription fees you paid to Bluejay in the twelve months preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Bluejay Parties from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your interactions with other users
• Your violation of these Terms
• Your violation of any law or the rights of any third party

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules.

Any disputes shall be resolved in the state or federal courts located in California.

You agree to submit to the jurisdiction of those courts.

16. Changes to These Terms

Bluejay may update these Terms from time to time.

We will update the Effective Date when changes are made, and we will ask you to review and accept material changes the next time you sign in.

Continued use of the Platform after changes means you accept the updated Terms.

17. General

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Survival. Sections 3, 11, 12, 13, 14, 15, and 17 survive termination of your account.

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Bluejay Community LLC regarding the Platform.

18. Contact

If you have questions about these Terms, contact:

hello@bluejaycommunity.com